PRIVACY POLICY

Swiss Dream Living

http://www.swissdreamliving.com
Effective Date: 11 April 2026

1. Introduction

Swiss Dream Living (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at http://www.swissdreamliving.com or use our services.

This policy is compliant with the Swiss Federal Act on Data Protection (Revised DSG / nFADP), which came into force on 1 September 2023, as well as the EU General Data Protection Regulation (GDPR) where applicable to visitors from the European Economic Area (EEA).

2. Data Controller

The data controller responsible for your personal data is:

Swiss Dream Living

Website: http://www.swissdreamliving.com

Email: contact@swissdreamliving.com

Switzerland

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Data You Provide Directly

Identity data: first name, last name, date of birth.
Contact data: email address, telephone number, postal address.
Booking data: property preferences, check-in/check-out dates, number of guests, special requests.
Payment data: billing address, transaction details (note: full card details are processed by our payment providers and not stored on our servers).
Communications: any correspondence you send us, including enquiries and feedback.

3.2 Data Collected Automatically

Technical data: IP address, browser type and version, device type, operating system.
Usage data: pages visited, time spent on pages, referring URLs, click paths.
Cookie data: as described in our Cookie section below.

4. How We Use Your Personal Data

We use your personal data for the following purposes and on the following legal bases:

To process and manage your bookings — contractual necessity.
To communicate with you regarding your enquiries and reservations — contractual necessity and legitimate interest.
To process payments and prevent fraud — contractual necessity and legal obligation.
To send you service-related notifications, such as booking confirmations and reminders — contractual necessity.
To send you marketing communications about our properties and offers, where you have given your consent — consent (you may withdraw at any time).
To improve our website and services — legitimate interest.
To comply with our legal obligations under Swiss law — legal obligation.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device that help us improve your experience. We use:

Essential cookies: necessary for the website to function correctly.
Analytics cookies: to understand how visitors interact with our website (e.g., Google Analytics).
Marketing cookies: to display relevant advertisements, only with your explicit consent.

When you first visit our website, you will be presented with a cookie consent banner. You may accept, reject, or customise your cookie preferences at any time. Please note that disabling certain cookies may affect the functionality of our website.

In compliance with the Swiss nFADP and applicable guidance from the Federal Data Protection and Information Commissioner (FDPIC), analytics tools involving transfers of data to third countries (such as the USA) are only activated upon your explicit consent.

6. Sharing Your Personal Data

We do not sell your personal data to third parties. We may share your data with:

Property owners/hosts: to facilitate your booking and stay.
Payment service providers: to process your payment securely.
Technology service providers: hosting, email, and website analytics providers.
Legal and regulatory authorities: where required to do so by Swiss law or court order.

Where we engage third-party processors, we ensure appropriate data processing agreements are in place to protect your data.

7. International Data Transfers

Some of our service providers are located outside Switzerland or the EEA. Where we transfer your personal data to countries not recognized as providing an adequate level of data protection by the FDPIC, we rely on appropriate safeguards such as standard contractual clauses approved by the relevant authorities. You may request information about these safeguards by contacting us.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Policy, or as required by Swiss law. In general:

Booking data: retained for up to 10 years for accounting and legal compliance purposes.
Marketing data: retained until you withdraw your consent.
Technical and usage data: typically retained for up to 26 months.
Correspondence: retained for up to 5 years.

9. Your Rights

Under the Swiss nFADP (and the GDPR, where applicable), you have the following rights regarding your personal data:

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your data, subject to legal obligations.
Right to data portability: to receive your data in a structured, machine-readable format.
Right to object: to object to processing based on legitimate interest or for direct marketing.
Right to restriction: to request that we restrict the processing of your data in certain circumstances.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@swissdreamliving.com. We will respond within 30 days. We may need to verify your identity before processing your request.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include secure HTTPS encryption, access controls, and regular security assessments. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the FDPIC and, where required, you personally, without undue delay.

11. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page with an updated effective date. For material changes, we will take steps to notify you directly where we hold your contact information.

14. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at: